Refund policy

Our 30-Day Guarantee

Every piece we sell is backed by the same plain promise: if it isn't right in your space, it comes back. You may return any item within 30 days of delivery for a full refund to your original payment method.

How to start a return

Email us at support@ColetteandCo.com with your order number and the item you'd like to return. We will reply with return instructions and the return address. Please don't send a return before contacting us — unannounced parcels can't be matched to an order and may delay your refund.

Condition of returns

Items should be returned uninstalled, in their original condition and original packaging. Fixtures that have been hardwired, plumbed in, or modified can only be accepted if the item arrived damaged or defective.

Damaged or defective arrivals

If a piece arrives damaged or defective, email us within 48 hours of delivery with photographs of the item and the carton. We will replace the item or refund you in full — whichever you prefer.

Refund timing

Once your return is received and inspected, we issue the refund to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days to appear on your statement.

Exchanges

The fastest way to exchange is to return the original item for a refund and place a new order for the piece you want.

Warranty

Beyond the return window, every piece carries a two-year warranty on its finish — and on electrical components for lighting and fans, or the cartridge for faucets and shower sets. Write to us with photographs and your order number and we'll make it right.

Questions

Write to support@ColetteandCo.com — a person reads every message.