Shipping policy

How your order ships

Every piece is inspected and packed for freight before it leaves the warehouse. Orders ship with tracking, and you'll receive your tracking number by email the moment your order is on its way.

Processing

Orders are passed to fulfillment as soon as payment clears. Because our pieces ship from more than one warehouse, items in the same order may arrive in separate parcels — each with its own tracking.

Delivery times

Transit time varies by item and destination. Your tracking link shows the carrier's live estimate for your parcel from the moment it ships. If your order hasn't arrived within the window your tracking shows, write to us and we'll chase it with the carrier on your behalf.

Damaged in transit

If a carton arrives damaged, photograph it before opening if you can, then email support@ColetteandCo.com within 48 hours of delivery. We'll replace the piece or refund you in full.

Address changes

Write to us as soon as possible after ordering if you need to change a delivery address. Once a parcel has shipped, the address can no longer be changed.

Questions

support@ColetteandCo.com — a person reads every message.